Thursday, May 25, 2006
E-commerce Jumps, Print Shipments Fall
We also updated our data series and ran the statistical analysis again. Every 0.1 percentage point change in e-commerce as a percentage of retail sales is equivalent to $1.6 billion in annual printing shipments. The strength of the statistical relationship is shown by the r-squared (coefficient of determination), which was 90.2%. This is excellent as sales forecasting models that are in the 75% range are considered to be very good.
Why did e-commerce jump so much (from $21B in goods in 4Q-04 to $27B in 4Q-05)? Aside from the trend for more e-commerce as broadband penetrates more and more Internet households and businesses, it may have gotten a boost from consumers trying to bypass rising energy prices. Shoppers avoiding trips to malls and shopping centers may have been more inclined to buy online. Retailers have been encouraging consumers to shop online as their sites, e-mail promotions, and data bases continue to improve every year.
Wonder why rising energy prices haven't slowed the economy? One of the reasons is that e-commerce provides a way of sidestepping higher personal energy costs for transportation. Of course, goods have to be shipped, but FedEx and UPS are far more efficient in their use of energy than individual consumers. Let's also remember that the online FedEx and UPS package tracking systems have increased the confidence that consumers have in buying products online. When consumers are certain about the delivery status of their orders, suspicions about e-commerce recede, and its use increases.
P.S.: A printing business that embraces e-commerce can experience the opposite of the industry trend. Vistaprint's third quarter sales were $41.6 million, up 66% compared to the same quarter of last year. The rule: invest in the technologies that can put you out of business. Then, let your competitors worry about coping with them while you use them to leapfrog ahead.
Thursday, May 11, 2006
Surprise! Print is NOT a Commodity
But for now, I can't think of a better place to be than in commodities. Surprised? ExxonMobil, a commodity company, posted profits that were so high that it created screaming lynch mobs of journalists and politicians. DeBeers is a world monopoly that mines diamonds, a valuable commodity, of course. Gold prices have gone up significantly, creating fear of inflation and worldwide financial turmoil. I can't ever remember print ever having these kinds of commodity pricing "problems." If we were in these commodity businesses we could unwring our hands and start dancing in the streets.
The American Heritage Dictionary states that a "commodity" is "an article of trade or commerce, especially an agricultural or mining product that can be processed and resold."
And there's the issues: "article" and "can be processed and resold."
While the print business uses materials and chemicals like paper and ink that originate from pure commodities like wood pulp and oil at some point in their manufacture, printing cannot be a commodity itself. Print is not an "article of trade or commerce," it is a process that is applied to materials for a single buyer. Print does not change those materials and create something totally different. The paper is still paper. The ink sits on the paper. It's not like we've taken a tree and turned it into a grand piano, or took a barrel of oil and created carpeting or polyester pants. We're also not about to start reselling print, because there is only one buyer for a particular print job. If printers could, someone would have figured out how already, and there would probably be an association seminar about it.
What is print then? Clearly, the commodity aspect of print, though the selection of the word is poor, is that so many people have the equipment to do it. A consultant friend of mine, Bob Rosen, often peppers his presentations with the line "God must love printers because he made so many of them."
Printing technology has advanced to a point where craft skill is encased in software, and the variation of print quality between shops has narrowed greatly. The mystery of print has disappeared. Our secrets have been revealed, and now you click "file" and then "print." Well, almost.
When we talk to print buyers they claim that they see all printers as offering about the same quality. Yes, technology has raised mediocrity to a higher, predictable, less variable level. That means the best quality at premium prices is a harder sell than ever.
So print is not a commodity in the strict sense of the word. If it was a commodity, we could stockpile it and wait for better prices. We could sell printing futures in a marketplace. We could trade it at the Chicago Mercantile Exchange among people wearing funny- colored jackets who spend the day screaming at each other as they fight for each cent advantage among other buyers and sellers. The ability to print is more like a commodity, not print itself.
If sales people in our industry act like print is an undifferentiated commodity, then that's the way buyers will understand it, and respond accordingly. Is there a meaningful difference between printers? Some printers will point to their equipment. But using technology as a way to differentiate a printing company ended not long after desktop publishing took hold. Digital printing limits marketing differentiation on the basis of equipment as well. The fact that your company owns a certain type of technology when others don't creates a saleable marketing window that lasts only a short period of time before a competitor buys the same thing or the next technological wave comes.
What really matters? Knowing a client's communications objectives and finding ways to facilitate the implementation of them is the winning business strategy. While this strategy does little to change the nature of pricing in our industry, it does affect a company's ability to attract, retain, and broaden their business with their customers. Getting jobs consistently requires a relationship well beyond the "here's a copy of our equipment list; can we bid on your next job?" approach which creates an unpredictable, haphazard flow of business where every incoming job is a surprise. Insights, solutions, and new ideas are hot commodities clients seek. Let everyone else sell their ability to apply thin coatings of liquids to substrates.
There are more media seeking their share of media communications budgets than ever. Having the capability to print well is not the big deal it used to be. Helping clients get superior results out of those limited budget dollars gets the print business out of its self-imposed commodity game. That is, only if printers decide that's the nature of their business.